Frequently Asked Questions
Your Wilton, CT Hair Salon Questions Answered
About Our Salon
Where is Painted by Julia located?
Our hair salon is located at 5 River Rd Suite 2, Wilton, CT 06897. We’re easily accessible from Westport, Ridgefield, New Canaan, and throughout Fairfield County.
What areas do you serve?
While our salon is in Wilton, CT, we welcome clients from throughout Fairfield County, including Westport, Ridgefield, New Canaan, Darien, Norwalk, and surrounding areas.
What makes your salon different?
Painted by Julia offers a private, one-on-one experience with no double booking. You receive Julia’s complete attention throughout your entire appointment, ensuring personalized service and exceptional results.
What are your hours?
Monday – Friday: 8:00 AM – 7:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: Closed
Do you take walk-ins?
Due to our personalized, one-on-one approach, we operate by appointment only. This ensures each client receives dedicated attention without rushing.
Booking & Scheduling
How do I book an appointment?
You can book online through our online booking system or call us at (646) 403-0028. Online booking is available 24/7 for your convenience.
What's your cancellation policy?
We require 48-hour notice for cancellations or rescheduling. Same-day cancellations may incur a fee to respect our one-client-at-a-time schedule.
Can I book multiple services in one appointment?
Absolutely! We often combine services like balayage with haircuts. We’ll discuss timing during your consultation.
Balayage Services
What is balayage?
Balayage is a hand-painted highlighting technique that creates natural-looking, sun-kissed color. Unlike traditional foil highlights, balayage grows out seamlessly without harsh lines.
How long does balayage take?
Full balayage typically takes 3-4 hours, depending on your hair length, current color, and desired result. Express balayage can be completed in 1-1.5 hours.
How often should I get my balayage touched up?
Most clients return every 12-16 weeks for touch-ups. The beauty of balayage is its natural grow-out, allowing you to extend time between appointments.
Will balayage damage my hair?
When performed by an experienced colorist using professional products, balayage causes minimal damage. We always prioritize hair health and may recommend treatments if your hair needs extra care.
Can you do balayage on dark hair?
Yes! We specialize in balayage on all hair colors, including dark brown and black hair. The technique may require pre-lightening for optimal results.
What's the difference between balayage and highlights?
Traditional highlights use foils and create uniform streaks, while balayage is hand-painted for a more natural, customized look. Balayage also grows out more gracefully.
Color Correction
What is hair color correction?
Color correction fixes unwanted tones, uneven color, or damage from previous color treatments. This includes removing brassiness, balancing patchy color, or correcting DIY disasters.
How long does color correction take?
Color correction can take 3-6 hours depending on the complexity. Severe corrections may require multiple sessions to protect hair health.
Can you fix box dye color?
Yes, we specialize in correcting box dye mishaps. However, the process may require multiple appointments to safely achieve your desired result without damaging your hair.
Is color correction more expensive than regular coloring?
Color correction is typically more expensive due to the time, skill, and products required. We provide honest pricing estimates during your consultation.
Will my hair be damaged during color correction?
Our priority is hair health. We may recommend breaking the correction into multiple sessions if your hair needs time to recover between processes.
Hair Care & Maintenance
What products should I use to maintain my color?
We recommend sulfate-free, color-safe shampoos and conditioners. We’ll provide specific product recommendations based on your hair type and color during your appointment.
How often should I wash my colored hair?
We recommend washing 2-3 times per week maximum. Over-washing is the fastest way to fade your color and strip natural oils.
Do you sell professional hair products?
Yes, we carry professional-grade products specifically chosen for color-treated hair. We’re happy to recommend products tailored to your specific needs.
What should I do if my color fades quickly?
Contact us immediately. Quick fading can indicate hard water issues, wrong product use, or over-washing. We’ll help troubleshoot the cause.
Other Services
Do you do men's haircuts?
Currently, we specialize in women’s hair services, including cuts, color, and treatments.
What hair smoothing treatments do you offer?
We offer hair botox treatments, keratin smoothing, and Nanoplastia. These reduce frizz and add shine while maintaining hair health.
Can you cut curly hair?
Absolutely! Julia has experience with all hair textures and can provide cuts that work with your natural curl pattern.
Pricing & Payment
What forms of payment do you accept?
We accept cash, credit cards, and debit cards. Payment is due at the time of service.
Do you offer package deals?
We occasionally offer seasonal promotions. Follow us on social media or join our email list for updates on special offers.
Is gratuity included?
Gratuity is not included in service pricing but is always appreciated for exceptional service.
Hair Health & Concerns
My hair is damaged - can you still color it?
We assess each client’s hair condition individually. For severely damaged hair, we may recommend treatments before coloring or adjust our approach to prioritize hair health.
I'm pregnant - are your color services safe?
Many expectant mothers safely receive color services after their first trimester. We use ammonia-free options when possible and ensure proper ventilation.
I have sensitive skin - what are my options?
We can perform patch tests 48 hours before your appointment and use gentler formulations for sensitive scalps. Always inform us of any allergies or sensitivities.
Can you work with thinning hair?
Yes! We’re experienced in working with fine or thinning hair and can recommend cuts and colors that create the appearance of fuller hair.
Emergency Situations
I had a color disaster at another salon - can you help?
Yes! We specialize in color corrections and emergencies. Call us immediately at (646) 403-0028, and we’ll work you into our schedule as soon as possible.
My color turned out wrong - what should I do?
Contact us within 48 hours of your appointment. We stand behind our work and will make it right at no additional charge if there was an error on our part.
Can you fix color that's too dark/light/brassy?
Absolutely. These are common corrections we handle regularly. The solution depends on your specific situation, which we’ll assess during a consultation.
Still Have Questions?
How can I contact you?
Phone: (646) 403-0028
Email: hello@paintedbyjulia.com
Online Booking: Book Now
Social Media: Follow us @paintedbyjulia_ct on Instagram
Can I schedule a consultation?
Yes! We offer complimentary consultations for color corrections and major color changes. This allows us to assess your hair and discuss realistic expectations.
What should I bring to my appointment?
Bring inspiration photos if you have them! We also recommend bringing a list of any recent chemical services, and hair product allergies or sensitivities.
Ready to Book Your Appointment?
Ready to book your appointment at our Wilton, CT hair salon? Contact Painted by Julia today and discover why clients throughout Fairfield County choose us for their balayage, color correction, and precision cutting needs.